Please use this scale to answer the following questions.
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A
1) I was able to schedule my appointment for this visit within a reasonable amount of time.
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2) When I called the office during regular office hours, I received the help or advice I needed.
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3) If I had to leave a message, I received a call back within 24 hours.
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4) Telephone operator was courteous and professional.
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5) Front office staff was efficient and courteous.
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6) Nursing and medical assisting staff were knowledgeable and professional.
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7) X-ray technologist was courteous and professional.
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8) Billing staff were knowledgeable and professional.
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9) The doctor was concerned, knowledgeable and professional.
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10) The doctor listened to me and my problems and showed respect and concern for what I had to say.
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11) The doctor explained things in a way I could understand.
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12) The check out process was efficient.
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13) I was satisfied with the service and the overall quality of my visit.
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